Refund policy

Revive – Refund & Return Policy

At Revive, we are committed to providing you with a positive shopping experience. If you are not entirely satisfied with your purchase, we offer a return and refund policy subject strictly to the following terms, conditions, and liability waivers.

30-Day Money-Back Guarantee We stand behind the quality of our Revive Hair Growth Serum. If you have used the product exactly as directed for a full 30 consecutive days and have not seen any results, you may request a refund, provided you meet the following strict trial conditions:

  • Take a clear, date-stamped photograph of your hair/scalp before beginning the treatment.

  • Apply the hair growth serum daily, strictly adhering to the provided instructions.

  • Take a clear, date-stamped photograph of your hair/scalp every single day for the 30-day period, and submit all 30 photos to us for verification.

  • If our team verifies that the treatment protocol was followed entirely and no results are visible, you will receive a full refund of the purchase price. Disclaimer: Individual results may vary. This guarantee is exclusively limited to a refund of the product's purchase price.

Unopened Products If the product remains completely unopened and unused, you may return it within 14 days of delivery.

  • Refunds for unopened items are subject to a restocking fee.

  • The cost of return shipping is the sole responsibility of the customer.

  • Please Note: Our fulfillment centers are located outside of the US (in China). Any return shipments must be sent back to our international facilities at the customer's full expense. The exact return shipping address will be provided by our customer support team via email.

Return Process To initiate a return or a refund request, you must follow these steps:

  1. Send an email to our customer support team at: support@try-revive.com.

  2. Include your full name, order number, and a detailed reason for the request.

  3. Await further instructions from our team, including the authorized return shipping address.

Cancellations If you wish to cancel your order, you must email customer support immediately. Orders can only be canceled within 24 hours of placement. After 24 hours, the order is processed into our fulfillment system and can no longer be canceled; it may only be returned in accordance with our standard refund policy.

Home Delivery & Limitation of Liability (Lost or Stolen Packages) All orders are shipped directly to the address provided by the customer at checkout.

  • Zero Liability Clause: Once the shipping carrier scans the package as "Delivered," Revive assumes absolutely NO responsibility or liability for the package.

  • If the courier attempts delivery and no one is available to answer the door, or if the package is left unattended at your residence and is subsequently lost, damaged, or stolen, Revive is not liable. We will not issue refunds, credits, or replacements for packages stolen from your property or missed deliveries. It is the customer's responsibility to secure their mail.

Warranty Validity & Disclaimers The warranty covers manufacturing defects strictly. It absolutely does not cover damages or lack of results caused by human error, misuse, negligence, or failure to follow the product's instructions.

  • Disclaimer of Warranties: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVIVE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. REVIVE SHALL NOT BE HELD LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT.

Shipping Insurance & 1-Year Warranty If you opted to purchase the “1-Year Warranty & Shipping Insurance” at checkout, Revive will cover packages that are lost or damaged in transit (prior to being marked as delivered by the carrier) and will send a replacement at our expense.

  • Exclusions: This insurance strictly does not cover refund requests due to dissatisfaction with the product, incorrect usage, or packages that are stolen after the carrier has marked them as delivered.

Contacting Customer Service All inquiries, requests, disputes, or questions regarding orders, tracking, or refunds must be submitted in writing exclusively to: support@try-revive.com